Frequently Asked Questions

About Rooms About Dining About Facilities & Services About Reservations About Access

About Rooms

Q. What time is check-in and check-out?

A. Check-in is from 15:00 and check-out is at 11:00.
However, times may vary depending on your room plan.

Q. Is there a curfew?

A. There is no curfew; however, please note that the entrance is locked from 23:00 to 6:00.
If you have a room key, you can unlock even during the locked period.

Q. Can I stay with an infant or toddler?

A. If the child shares the bed, there is no additional charge.

Q. How big is the bed?

A. Bed sizes vary by room type.
Please check the Rooms page for details.

Q. Are there smoking rooms?

A. Our hotel is non-smoking throughout.
If you wish to smoke (including e-cigarettes), please use the outdoor smoking area.

Q. Can I change my booking dates or details?

A. You can change your reservation via the "Reservation Confirmation & Cancellation" page on the booking form.
If you have any questions, our staff can also assist you by phone. TEL: 075-532-3131

Q. Is internet access available?

A. Free Wi-Fi is available in all rooms.

Q. Is sleepwear provided?

A. Room wear is provided in each room.

Q. Can I change to a different room type after booking?

A. Yes. Depending on availability, it may be possible even on the day of check-in. Please consult our staff.

Q. Are the rooms accessible?

A. We offer a barrier-free Universal Twin Room.

Q. Can I watch satellite TV or VOD?

A. Digital terrestrial TV and the following streaming services are available:
AbemaTV, YouTube, Netflix, Amazon Prime Video, Hulu
* An account may be required for some services.

About Dining

Q. What dining facilities do you have?

A. We have a restaurant on the first floor.
A meal is available for 2,500 yen (tax included) per person.

Q. Do you have private rooms?

A. We are sorry, but private rooms are not available.

Q. Can I add breakfast later?

A. Yes, it is possible. Please request at the front desk.

Q. Can breakfast be served before 7:00?

A. We are sorry, but breakfast is served from 7:00 onwards.

About Facilities & Services

Q. Do you have a coin laundry or dryer?

A. There is a coin laundry area on the first floor.
We have two washer-dryer units with automatic detergent dispensing.

Q. Are there vending machines?

A. Vending machines for soft drinks and alcoholic beverages are available on the second floor.
Alcohol is also provided in the first floor lobby.

Q. Is room service available?

A. We are sorry, but room service is not available.

Q. What amenities are provided in the room?

A. Each room includes bath towels, face towels, room wear, and a toothbrush.
Body towels, razors, and hairbrushes are available at the front desk amenity counter.
For environmental conservation, we kindly ask for your support through donations. More details

Q. Can I get extra towels?

A. Yes, please feel free to ask.
* In cases such as bed-sharing with children or certain plans, extra towels may not be available. Please consult our staff.

Q. Can I leave my luggage before check-in?

A. Yes, free luggage storage is available before check-in and after check-out.

Q. I forgot something – can you send it to me?

A. Yes, please consult with our hotel staff. TEL: 075-532-3131

Q. Can you send parcels via courier from the hotel?

A. We can send parcels via Yamato Transport with cash-on-delivery. Please ask at the front desk.

Q. Can I send luggage to the hotel in advance?

A. We also accept parcels by mail.
[Address]
〒605-0901 Kyoto, Higashiyama-ku, Suzakucho 423
Hotel Abesto Grande Kyoto Shimizu – Front Desk
TEL: 075-532-3131
* Please include your reservation name and check-in date; otherwise, we cannot accept the delivery.

Q. Can you arrange a taxi?

A. A free telephone is available at the front desk for taxi arrangements.

About Reservations

Q. When does the cancellation fee apply?

A. The day before: 20% of the accommodation fee
On the day: 100% of the accommodation fee
No-show without notice: 100% of the accommodation fee
* For group bookings (10 or more for commercial purposes), a 100% charge applies from 14 days prior.

Q. Reservation cancellation and changes

A. You can proceed with cancellations and changes from [here].

Q. Can I get a receipt?

A. Yes. The issuance method varies by reservation method.
[Phone Reservation]: Issued at the front desk upon payment.
[Official Website Reservation]:
On-site payment: Issued at the front desk.
Online payment: Available via the URL in the reservation confirmation email after check-out.
[Other Online Reservations]:
On-site payment: Issued at the front desk.
Online payment: Please check the issuing method on the respective site.

Q. Is it possible for minors to stay alone?

A. Yes, it is possible.
For minors, the following consent form is required. Please print, fill it out, and hand it over at check-in. Consent Form

About Access

Q. What is the nearest station?

A. It is a 1-minute walk from Keihan Main Line “Shimizu-Gojo”. Please check the Access page for details.

Q. Is parking available?

A. We are sorry, but our hotel does not have a parking lot.
To ease road congestion, please use public transportation.
For parking details, please check the Access page.

Accommodation Plans

[Standard] Simple Stay Basic Plan with Breakfast

This plan includes breakfast. Please enjoy the limited time offer of “Breakfast Gozen” (Japanese two-tiered set).

Please note that there is a possibility of change from two-tiered breakfast to buffet.

Early Bird Discount Plan: Super Reasonable Plan with Discount Privileges only for Early Bird Reservations!

This is an accommodation plan with a discount benefit only for early reservation. 30 days in advance is a limited time offer, so please make your reservation early!

A cancellation fee of 10% will be charged from 30 days prior to your stay.

This plan is “Overnight stay with no meal”.

Early Bird Discount Plan with Breakfast

This is an accommodation plan with a discount benefit only for early reservation. 30 days in advance is a limited time offer, so please make your reservation early!

A cancellation fee of 10% will be charged from 30 days prior to your stay.

Day use! For telework, napping, and resting♪] From 3pm to 11pm★Up to 8 hours stay in central Kyoto!

This is a day use plan that allows you to work comfortably at the hotel for up to 8 hours between 3pm and 11pm.
*Please note that this is not an overnight stay plan.

Day use! For telework, nap, or rest♪] From 7:00 AM to 12:00 AM *Up to 5 hours stay in the center of Kyoto!

This is a day use plan that allows you to work comfortably at the hotel for up to 5 hours between 7:00 am and 12:00 pm.
*Please note that this is not an overnight stay plan*.

Cash only ＼1,000 yen special cash back if you stay at our hotel now.

Cash only, 1,000 yen per night will be refunded in cash.

Cash only ＼3,000 yen special cash back if you stay at our hotel now.

Cash only, 3,000 yen per night will be refunded in cash.

Cash only ＼“5,000 yen special cash back” if you stay at our hotel now.

Cash only, 5,000 yen per night will be refunded in cash.

Day use! For telework, napping, and resting♪] From 7:00 AM to 23:00 PM *You can stay in central Kyoto for up to 16 hours!

This is a day use plan that allows you to work comfortably at the hotel for up to 16 hours between 7:00 am and 11:00 pm.
Please note that this is not an overnight stay plan.

All Plans